Usually worth repairing
- Pilot or ignition problems, including dirty pilot assemblies and worn igniters.
- A remote, receiver or wall switch that has stopped responding.
- Blower or fan noise.
- Dirty or hazy glass, and a worn glass gasket.
- Log sets that have shifted or burned out.
Think about replacing or converting when
- Replacement parts are no longer available for your model.
- The firebox or vent shows rust, cracking or warping.
- It has failed repeatedly, and the repairs add up.
- You want a different look, a bigger flame or better heat.
- It is an old wood fireplace you rarely use. A gas insert or log set may suit you better.
A common rule of thumb: when a repair approaches half the cost of a comparable new unit, ask for a replacement quote too. Use it as a starting point.
Stop using it and call if
- You smell gas. Leave the home and call 911 and SoCalGas first.
- You see soot on the glass, the walls or the ceiling above.
- The glass is cracked or missing.
- The flame is lazy, yellow and sooty, or the unit shuts down repeatedly.
- A carbon monoxide alarm sounds.
What we do on a service call
We check the burner, ignition, glass seal, venting, gas pressure and CO levels, and show you what we find before recommending anything. If repair is the right answer, we say so.
Not sure which you have?
Take a photo of the label inside the unit and call. Often we can tell you over the phone whether parts are still available.
